Frequently asked questions

Send a quote request via the Request a Quote page, WhatsApp or email [email protected] with the item list or scope, quantities and location. Our team replies with a quotation and lead time, and the order is processed once the PO is confirmed.

Include product names or specifications (brand, model, size, grade), quantities, delivery location and target date. For fabrication, construction or interior work, attach drawings, sketches or site photos if available.

Yes. Besides B2B contracts and project procurement, Avenix also serves individual buyers, workshops and small builders. Minimum quantities for certain items, such as Kertz welding helmets sold per carton, are stated in the quotation.

Prices depend on quantity, specification, stock availability and timing, so they are provided in a written quotation. Send a quote request for current pricing.

Purchasing includes a quotation, lead-time confirmation and SO/PO documents. Payment terms and other supporting documents are agreed at order confirmation.

Preparation time depends on the number of items and complexity. Our team first confirms your request and tells you when to expect the quotation.

Avenix is based in Batam and ships across Indonesia by land and sea, with a focus on western Indonesia. Delivery location and cost are confirmed in the quotation.

Project material can be packed in wooden crates, steel bundles, anti-rust wrap and custom labels. Large shipments come with tracking.

The head office is at Kawasan Mega Legenda 2 Blok G3 No. 2, Baloi Permai, Batam Kota, Batam. The Bintan branch is at Jl. Bundaran Lobam Centre, Bintan Industrial Estate (BIE), Shophouse 301 Unit 03, Seri Kuala Lobam, Bintan Regency.

The Batam and Bintan offices are open Monday–Friday 08:00–17:00 and Saturday 08:00–12:00. Please contact our team before visiting.

Yes, in Batam or Bintan. Please contact our team first by WhatsApp or phone to confirm availability and a collection time.

Galvanized and carbon steel (plate, pipe, coil, hollow sections, H-beams, I-beams), head-to-toe PPE, safety footwear, power tools and industrial tools such as magnetic drills, annular cutters and torque wrenches, and lockout/tagout equipment.

Brand pages describe products Avenix can supply. Authorised-distributor status is only stated for brands confirmed by an appointment letter from the principal.

Send the specification, brand or part number via a quote request. Our team will check sourcing options or suggest an equivalent alternative.

Construction and steel fabrication, steel and aluminium supply, interior and architecture (2D/3D design, supply, installation), industrial procurement, and cut and fill for site preparation.

For construction, fabrication, cut and fill and interior work, a site survey can be scheduled when needed to define scope and budget. Mention it when requesting a quote.